At Oliviavonhalle Shop, we approach every aspect of your experience with the same meticulous attention to detail that defines our luxury sleepwear collections. Just as our Bralette Sets, Full Length Robes, and Printed Pajamas are crafted to perfection, we strive to make our shipping and returns processes equally refined and straightforward.
Shipping Information
Order Processing
All orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.
Shipping Methods & Timeframes
We offer two shipping options to accommodate your needs:
Standard Shipping
- Carrier: DHL or FedEx
- Cost: $12.95
- Delivery Time: 10-15 business days after shipment
Free Shipping
- Carrier: EMS
- Available for orders over $50
- Delivery Time: 15-25 business days after shipment
International Shipping
We proudly serve a global clientele with the exception of some Asian countries and remote locations. Please note that international customers are responsible for any customs duties, taxes, or import fees that may apply to their order.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information so you can monitor your package’s journey to you.
Returns & Exchanges Policy
We understand that true luxury lies not only in the quality of our products but in the excellence of our service. If any item from our collections—whether Dresses, Pajama Sets, or Robes—does not meet your expectations, we are committed to resolving the matter with the care and discretion our clientele deserves.
Return & Exchange Eligibility
- Return Window: 15 days from the date of delivery
- Condition Requirements: Items must be unworn, unwashed, and in original packaging with all tags attached
- Proof of Purchase: Original order confirmation or receipt required
Non-Returnable Items
To ensure the hygiene and quality standards befitting our luxury brand, the following items cannot be returned or exchanged:
- Eye Masks (for hygiene reasons)
- Any items without original tags or packaging
- Personalized or custom-made products
Return Process
Within 15 days of receiving your order, please contact our customer service team at [email protected] with the following information:
Return Request Template
Subject: Return Request – Order #[Your Order Number]
Email Content:
Dear Oliviavonhalle Customer Service Team,
I would like to request a return/exchange for my recent purchase.
Order Number: [Your Order Number]
Date of Delivery: [Date You Received Order]
Item(s) to Return: [Product Name(s) and Quantity]
Reason for Return: [Please specify reason – Size, Color, Damage, etc.]
Preferred Resolution: [Refund / Exchange for [Specific Product]]
I confirm that the item(s) are unworn, unwashed, and in original packaging with all tags attached.
Thank you for your assistance,
[Your Full Name]
Once your return request is approved, we will provide:
- Return authorization number
- Prepaid shipping label (for exchanges or defective items)
- Detailed return instructions
Return Address:
Oliviavonhalle Shop Returns
3420 Northwest 41st Street
Oklahoma City, OK 73112
United States
Upon receipt of your returned items, our quality team will inspect them within 3-5 business days. You will receive email notification once your return is processed.
Refund Information
- Processing Time: 5-7 business days after we receive and inspect your return
- Refund Method: Refunds will be issued to your original payment method
- Shipping Costs: Original shipping fees are non-refundable
- International Refunds: Please allow additional time for international transaction processing through your payment provider (Visa, MasterCard, JCB, or PayPal)
Exchange Process
For exchanges, we will ship your replacement item once we receive your return. If the requested exchange item is unavailable, we will process a refund or contact you to arrange an alternative.
International Returns
As we serve a global clientele (with limited exceptions in some Asian countries and remote locations), please note:
- Customers are responsible for return shipping costs unless the return is due to our error or defective merchandise
- Customs duties and international taxes are non-refundable
- Please mark the package as “Returned Goods” to avoid additional customs charges
Customer Service Assistance
Our dedicated customer service team is here to ensure your complete satisfaction. For any questions regarding returns or exchanges, please contact us:
Email: [email protected]
Response Time: Within 24 hours during business days
At Oliviavonhalle Shop, we believe that exceptional service is the foundation of luxury. Your satisfaction is our utmost priority, and we are committed to ensuring your experience with us reflects the quality and elegance of our sleepwear collections.
Thank you for choosing Oliviavonhalle Shop, where luxury meets comfort in every stitch.