Term and Conditions

Welcome to Oliviavonhalle Shop. These Terms and Conditions govern your use of our website and your purchase of our luxury sleepwear and accessories. By accessing our site and making a purchase, you agree to be bound by these terms.

1. Website Usage and Intellectual Property

1.1 Acceptance of Terms

By accessing and using sleepwearsaleshop.com (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.2 Intellectual Property Rights

All content on this Site, including but not limited to text, graphics, logos, images, product designs, and compilation of materials, is the property of Oliviavonhalle Shop and protected by international copyright and trademark laws. The “Oliviavonhalle” name and all related product names, designs, and slogans are trademarks of Oliviavonhalle Shop.

2. Products and Services

2.1 Product Description

Oliviavonhalle Shop specializes in luxury sleepwear and accessories including:

• Bralette Sets and Camisole Sets
• Dresses (Mini, Midi, and Nightwear styles)
• Pajamas and Pajama Sets (Short, Long, Plain, and Printed)
• Robes (Full Length, Short, and Printed)
• Nightshirts and Eye Masks
• Men’s Pajamas

We strive to accurately display the colors and features of our products. However, actual colors may vary slightly due to monitor settings.

2.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time.

2.3 Service Area

We currently ship to most international locations with the exception of some Asian countries and remote locations. By placing an order, you confirm that your shipping address is within our service area.

3. Orders and Payment

3.1 Order Process

Your order constitutes an offer to purchase our products. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed through secure payment gateways. By providing payment information, you represent that you are authorized to use the payment method.

3.3 Pricing and Taxes

All prices are listed in US dollars. International customers are responsible for any customs duties, taxes, or import fees that may apply to their order.

4. Shipping and Delivery

4.1 Order Processing

Orders are processed within 1-2 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

4.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days after shipment
• Free Shipping: Available for orders over $50 via EMS – 15-25 business days after shipment

4.3 Order Tracking

Once your order ships, you will receive a confirmation email with tracking information.

5. Returns and Exchanges

5.1 Return Eligibility

We accept returns and exchanges within 15 days from the date of delivery, provided that:

• Items are unworn, unwashed, and in original packaging
• All original tags are attached
• You provide proof of purchase (original order confirmation or receipt)

5.2 Non-Returnable Items

For hygiene and quality reasons, the following items cannot be returned or exchanged:

• Eye Masks
• Items without original tags or packaging
• Personalized or custom-made products

5.3 Return Process

To initiate a return or exchange:

1. Contact our customer service at [email protected] within 15 days of delivery
2. Include your order number, delivery date, items to return, and reason for return
3. Once approved, we will provide a return authorization number and instructions

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. Original shipping fees are non-refundable.

6. Limitation of Liability

Oliviavonhalle Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the Site or products.

Our total liability to you for any claim arising out of or relating to these Terms or the products shall not exceed the purchase price of the products you purchased.

7. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your data.

By using our Site, you consent to the processing of your data as described in our Privacy Policy.

8. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The updated version will be indicated by an updated “Last Updated” date. Continued use of the Site after any changes constitutes acceptance of the new Terms.

9. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the United States. Any disputes shall be resolved in the courts of Oklahoma City, OK.